Documentation

real story;
string sender;
sender = "Mike";
Boss: Our client said his users don't know how to use the program. So, write a documentation to them.
Programmer: Ok, I'll do it and include it on help section
(Some time later...)
Boss: The client said the users don't know where's the documentation, so make it more prominent...
Programmer: Ok, I'll put it on the screen as soon as the system runs...
(Some time later...)
Boss: The client said the users don't know that they need to read the documentation
Programmer: PLOP!
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T-shirt: What else could we expect from the users